Welcome to the new Customer Portal! We are still in the process of moving all our customers so please bear with us if you are temporarily unable to log in. You can still email support@vanillaforums.com!

Where is the support???

edited April 2012 in Questions
If you want folks to use your services, you need to have support available. I asked a question hours ago, there hasn't been a response yet.

Comments

  • SystemSystem Administrator
    Hi @pbelv70 - We don't offer 24 hour support, and you asked your last question at the end of our office hours (5pm EST). Our team will be getting back online for an evening shift in the next couple of hours and will be able to help you out. As a matter of fact, it will likely be *me*. Just need to wrap up some other things before I can hop back online.
  • I asked my initial question at 1:47 PST. I want to use your software, I just need a simple fix.
  • SystemSystem Administrator
    That's right, you're on the West coast, we are on the East coast. There is a time difference between us, and sometimes that can mean that there is a delay before you get a response from us.

    If the support that comes with your plan is unacceptable, you can call sales to see about getting a different support package.

    I'm looking at your DNS configuration issue now.
  • I appreciate it.
This discussion has been closed.