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Site Owner does not have permission to manage authorized users

Hello,  just started our subscription and trying to set up authorized users.  I am the owner of the subscription.

When clicking the manage link, the next page states that I do not have permission, and that I need to confirm my email address.  I have resent the confirmation email and reconfirmed three times.  Still get the same error.  This account provides for multiple authorized users.  Please advise on how to resolve the no permissions issue.  


  • LauraLaura Support, Staff
    Hey Ali! 

    There's a little trouble with that part of the account page at the moment, but billing can help you with making the changes needed. Just send an email to billing@vanillaforums.com with the name and email of the user that needs to be authorized, or contact your CSM, who can also help you make changes to your account. 

    Let me know if you need anything else! 
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