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Resending User Credentials

We are setting up users in our forum and periodically, we get asked to resend the credentials to the forum user. Is there an easy way to do this?


  • Andrew DodsonAndrew Dodson Support, Staff
    The best way to resend credentials is to find the user in the Dashboard, hit the edit button on the right-hand side and then force a password change.  That will send the necessary information to that user's email and allow them to change their password so they can access the site securely.  

  • That works even if they don't have their username and password?
  • LauraLaura Support, Staff
    It will reset their password and users can log-in by using the email on their account, as a opposed to their username. 
This discussion has been closed.