Welcome to the new Customer Portal! We are still in the process of moving all our customers so please bear with us if you are temporarily unable to log in. You can still email support@vanillaforums.com!

Setting up ReCAPTCHA but unable to sign in

edited May 2012 in Questions
I was in the middle of getting the public and private keys in, but made a mistake. Then I logged out. Now I can't log in and the password function & password retrieval is not working. So I locked the keys in the car. My website is helpnotharm.com/forum

Please help.


  • It seems as though you are asking help for a forum that isn't hosted with us. If so you can edit your own config.php file to set things up.
  • Okay, not sure how that happened. I'm using Yanilla Forums for my site and it is not letting me retrieve my password. I'm the admin. Perhaps we can start there. Should I contact YF directly for support?
  • Tim GunterTim Gunter Administrator, Operations, Staff
    Contact your hosting provider, yes. Or ask on our community support forum: http://www.vanillaforums.org
  • The hosting provider said to talk to you. If I get nowhere, cancel the account. I'll give it another working day. The vanilla forums.org says I'm not a member. I just want to talk with a person and get my forum back and not get passed around.
  • I have funders that want to see a functional site. I'm running out of time.
  • edited May 2012
    Hi Jonathan,

    Your hosted site with us is here: http://helpnotharm.vanillaforums.com/

    If you're having trouble with that site, we'd be happy to help.

    However, you've indicated you have trouble with this site: http://helpnotharm.com/forum/

    That is not the site that is being hosted with us, and therefore we cannot support it. VanillaForums.org is a separate community site for people running their own Vanilla forum (that is not on our hosted platform). To get help there, you would need to register for an account there.
  • Thank you Tim for trying to set me straight. I appreciate your time and patience. Thanks Lincoln for helping me out. I'm getting schooled on building forums.
This discussion has been closed.