Welcome to the new Customer Portal! We are still in the process of moving all our customers so please bear with us if you are temporarily unable to log in. You can still email support@vanillaforums.com!


edited April 2012 in Questions
Hi Vanilla Forums
i have an account but i still haven't used it. we've made some customization and plan on launching the forum, but i don't know when. can you change my plan so that i will be on the free plan until we lauch the forum? it seems unfair that i have to pay for a forum that i don't use. hope that you can help me out cause i don't want to close the account.
kind regards, Caroline


  • Hi Caroline,

    I've downgraded your account to Free. Once you're ready to upgrade your account, you can do so by signing into your Account page via vanillaforums.com and selecting "Change Plan." (Or, feel free to contact us for help.)


This discussion has been closed.