We are considering moving from phpBB to Vanilla for our company private message board (just setup a trial account).
I'm excited with the possibility of direct interaction with the developers, as well as impressed with the attentive customer care I've seen in this forum.
In the other hand, after reading all these posts, my impression is that Vanilla is too buggy for a corporate environment. I understand some downtime or missing features temporarily due an upgrade gone wrong, but info leaking to Google?!? Search results ignoring category privileges?!? That could be devastating to our (any?) business!!!
More worrisome was the answer "We've found the issue and will correct it by tomorrow." Wow, I get different pricing for different levels of customer support, but secret information on Google should mean "darling, don't wait for me tonight, the whole team have some code to fix, even the CEO will be here overnight" - regardless of the customer plan.
So I wonder if Vanilla is suitable for us, or it's a tool focused on public communities where data security is not that critical. I appreciate any input from Vanilla team, but especially from fellow customers.